Privacy policy

Who are we?

De Smet Sanitair BV, Liersesteenweg 30, 2570 Duffel, Belgium, company number BE0798.956.930, is responsible for processing your personal data through this website. Questions about privacy? Get in touch via the contact form or e-mail:

What data do we process?

Contact form

If you use the contact form, we process your name, e-mail address, phone number (optional), address (optional), the selected service and your message. This data is stored in the secure admin area of the website so Jelle can follow up on your question. He receives a notification on his own device, or an e-mail if that notification does not arrive. We only use your data to answer your question and, if you wish, to prepare a quote. Legal basis: steps taken at your request prior to entering into a contract (Art. 6(1)(b) GDPR).

Address lookup

If you type an address in the form, our server sends only the text you typed to the address service of the Flemish government (Digitaal Vlaanderen) to show address suggestions. Your browser does not connect to that service. The suggestions are kept for up to one day to make the website faster. Legal basis: legitimate interest (Art. 6(1)(f) GDPR).

Visitor statistics

We count how many people visit the website, how many pages they view and how often the call or quote button is clicked. We do this ourselves, without cookies and without third-party analytics tools. To count a visitor only once per day, we turn your IP address and browser type into a non-reversible code using a secret key that is replaced every day. That code is deleted the next day: we only keep daily totals. Legal basis: legitimate interest (Art. 6(1)(f) GDPR).

To prevent abuse of the form, we keep a non-reversible (hashed) version of your IP address for up to one hour. If the form contains an error, we keep the details you entered for up to ten minutes so you do not have to type them again. Legal basis: legitimate interest (Art. 6(1)(f) GDPR).

Technical data

As with any website, the server records technical data such as your IP address, the time and the page requested. This is necessary for the security and proper functioning of the website (legitimate interest). These log files are deleted automatically after a short period.

Cookies

This website does not use tracking, advertising or analytics cookies. We only set one functional cookie (ds_lang) that remembers your language choice (Dutch or English) for one year. When the website administrator logs in, the necessary WordPress login cookies are also used. No consent is required for such functional cookies.

Reviews and photos from Google and Facebook

The reviews and photos on this website are retrieved from Google and Facebook by our server. Your browser does not connect to Google or Facebook in the process, and no visitor data is shared. If you click a link to Google or Facebook, their privacy policies apply.

Who do we share data with?

We never sell your data. We only share it with service providers needed to run the website and e-mail (such as our hosting and e-mail provider), or when required by law. Notifications about new messages are sent encrypted through the notification service of Jelle’s device (such as Google or Apple). That service cannot read their content.

How long do we keep your data?

Your message is kept in the admin area of the website until Jelle deletes it. Answered messages are archived automatically after 30 days. You can always ask us to delete your message. If you become a customer, we keep the data needed to carry out the work and to meet the statutory (accounting) retention periods.

Your rights

You have the right to access, rectify or erase your data, to restrict processing, to object and to data portability. Contact us to exercise these rights. You can also lodge a complaint with the Belgian Data Protection Authority.

Security

We take appropriate technical and organisational measures to protect your data, such as a secure connection (https), restricted access and regular updates.

Last updated: October 2026.